Privacy Policy
Data Collection Statement
At Care 99, we are committed to protecting your privacy and handling your personal information responsibly.
When you use our website, contact us, request services, or register as a client, family member, caregiver, or care worker, we may collect and process the following information.
Information We May Collect
- Full name
- Contact details (telephone number, email address, postal address)
- Emergency contact details
- Care recipient information
- Service preferences and scheduling requirements
- Caregiver and care worker details
- Identification and verification documents where required
- Payment and billing information
- Communications between you and Care 99
- Website usage information, including IP address, browser type, device information, and cookies
How We Use Your Information
We collect and use your information to:
- Arrange and coordinate care services
- Match clients with suitable caregivers or care workers
- Manage appointments, schedules, and service delivery
- Communicate regarding enquiries, bookings, and support requests
- Verify identities and conduct safeguarding checks where appropriate
- Process payments and maintain financial records
- Improve our services, website functionality, and user experience
- Comply with legal and regulatory requirements
Sharing Your Information
Your information may be shared only where necessary with:
- Care workers and caregivers involved in delivering services
- Healthcare professionals where authorised by you
- Payment processing providers
- Technology and website service providers
- Government authorities or regulatory bodies where required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
International Data Transfers
As Care 99 may be administered from outside Sri Lanka, your information may be processed and stored in countries that provide appropriate safeguards for personal data protection.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
Contact Us
If you have any questions regarding how we collect, use, or protect your personal information, please contact us through the details provided on our website.
By using our website and services, you acknowledge and consent to the collection and use of your information as described in this statement.
Sensitive Information: Where necessary to coordinate appropriate care services, Care 99 may collect limited health, mobility, dietary, medication, accessibility, and welfare-related information. Such information will only be collected with the consent of the individual concerned or their authorised representative and will only be shared with relevant care personnel strictly on a need-to-know basis.
This clause provides additional protection and is particularly important for a care coordination and scheduling business operating in Sri Lanka while serving families both locally and overseas.